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Syracuse, N.Y. -- As they get hit with higher prices, legacy Time
Warner Cable television customers are dropping Charter Communications'
Spectrum brand by the tens of thousands.
Connecticut-based Charter lost 100,000 cable television customers,
mostly in the company's legacy Time Warner Cable markets, in the first
quarter of 2017, compared with the same period in 2016, according to Charter's latest earnings filing. During the same period in 2016, Charter and Time Warner Cable combined gained 24,000 video customers, it said.
The company attributed the loss to elevated customer "churn" as Time
Warner Cable promotional pricing plans, which contained significant
discounts, expired and customers were asked to transition to
higher-priced Spectrum plans.
"The year-over-year decline in customer relationship ... net
additions was primarily the result of elevated churn from legacy TWC
historical pricing and packaging," the company said.
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Source: Syracuse.com (via The Empire Report)
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