Drawn by the NYS Tax Department’s
reputation as an international leader in tax administration, and its innovative
use of technology, foreign delegations have journeyed to New York State to
learn more about the department’s world-class practices.
In the span of one month this summer,
tax officials from Albania, Australia, and Bangladesh met with Tax Department
executive leaders and divisional teams to discuss the department’s
award-winning operations. Chinese, Korean, and Indian tax officials have also
visited in recent years to help hone their processes.
“All the foreign delegations who have
visited us have been impressed and grateful for the opportunity to learn from
our experts about how we use cutting-edge technology, online apps, and
automated systems to enhance our services and efficiency,” said NYS Tax
Commissioner Jerry Boone. “We, in turn, have benefited from the cultural
exchange by learning about some of their unique practices.”
The contingent from the South Asian
nation of Bangladesh recently met with divisional managers. Their National
Board of Revenue Senior Secretary, Nojibur Rahman—a recent United Nations
delegate—spoke of his desire to form an international association of tax
administrators, and was thankful for New York’s willingness to share best
practices as his group moves toward building their call center and adding
additional features for revenue collection.
The Tax Department’s connection to
Albania’s General Directorate of Taxation, meanwhile, began when the nonprofit
Financial Services Volunteer Corps (FSVC),
working with the United States Agency for International Development (USAID),
asked the Tax Department’s Executive Deputy Commissioner Nonie Manion and
General Counsel Amanda Hiller to help the Republic of Albania in its mission to
modernize its fledgling tax system. Both did so on their own time.
Fresh on the heels of the visit by
Albanian tax officials, Australia’s Assistant Commissioner for Small Business,
Judy O’Connell, visited to learn how the Tax Department uses data analytics to
improve compliance, collect debt, and uncover fraud and identity theft schemes.
“Time and again we’re reminded by
national and international experts that we’re at the vanguard among tax
agencies; our work with Albania and other countries has been a result of that
reputation,” Manion said.
The visiting delegations came away
impressed by the Tax Department’s innovative use of technology, targeted tax
guidance, and community outreach. Albanian Prime Minister Edi Rama called the
Tax Department “one of the most sophisticated and capable tax departments in
the United States.”
One of the department’s tools of
particular interest, for example, uses predictive analytics to determine the
optimal action to take for audit purposes or to resolve debt collection cases.
The same platform, developed in partnership with IBM, is used to stop suspect
returns and sophisticated refund scams—saving the state millions in unwarranted
refund payments.
Source: New York State Department of Taxation and Finance
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