MTA, Union Reach Deal to Turn Station Agents Into 'Customer Service Ambassadors'

 

Current station agents who volunteer for the new position will get a slight pay increase.

By Ameena Walker 

The MTA has reached a deal with the city’s transit union and is moving forward with plans to transition subway station agents into newly created “customer service ambassador” positions, reports the New York Post.

The agency will commission 355 workers to fulfill the ambassador positions, charging them with new responsibilities that include assisting customers at MetroCard machines along with providing service and route information. Stations including Penn Station, Grand Central, and Times Square are being prioritized for brand ambassadors.

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Source: https://ny.curbed.com (via The Empire Report)